Support at Home – In-Home Aged Care
At Best of Homecare (BHC), we know most older people want to stay in their own home and community for as long as possible. The Support at Home program is the Australian Government’s new in-home aged care system, designed to help you do exactly that – with coordinated services, funding and safeguards so you can live safely and independently at home for longer.
Aged Care
What Is Support at Home program?
Support at Home is a government-funded program that provides aged care services to older Australians in their own homes. It replaced Home Care Packages (HCP) and Short-Term Restorative Care on 1 November 2025
Under Support at Home:
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You are assessed through My Aged Care
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You are given a funding classification based on your care needs
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You choose an approved provider, like BHC, and enter into a service agreement
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Together, we plan and deliver services that match your goals, preferences and budget.
If you’re currently receiving a Home Care Package, your funding has been transitioned across to Support at Home so you are no worse off, with an equivalent “transitioned HCP” level.
Support at Home
Our Support at Home Services
At BHC, we offer a comprehensive range of services under the Home Care Package program, including
Personal Care
Assistance with showering, dressing, grooming, and continence management.
Household Assistance
Help with cleaning, laundry, meal preparation, and general home maintenance.
Health & Wellbeing Support
Medication reminders, wound care, nursing services, and allied health services such as physiotherapy and podiatry.
Transport & Social Support
Assistance with getting to appointments, shopping, attending social activities, and staying connected with the community.
Technology Assistance
Support with setting up and using assistive technology such as personal alarms, smart devices, and telehealth services.
Compassionate Care for a Life of Independence
At Best of Homecare (BHC), we understand that most older Australians want to remain in their own homes and communities for as long as possible. Home is where your routines, memories and sense of comfort live — and our role is to help you stay there safely.
With the introduction of the Support at Home program, getting the right help at home is now simpler and more flexible. Our team works with you to understand your goals, coordinate the services you need, and make the most of your government-funded budget.
We take care of the details — from planning your services to managing your Support at Home budget and explaining how your funding is used — so you can enjoy peace of mind and continue living life on your own terms. All of our support is delivered with warmth, dignity and respect, ensuring you feel heard, valued and empowered every step of the way.
Funding Classifications & Budgets
Under Support at Home, each participant is allocated one of 8 funding classifications for ongoing services. These are set after your aged care assessment and provide an annual budget (indexed each July) that you can use with your chosen provider
There are 8 ongoing funding levels, with annual budgets currently ranging from around $10,700 to about $78,000 per year, including an amount set aside for care management.
Budgets are allocated quarterly, and you can carry over a limited amount of unspent funds into the next quarter.
If your needs change, you can request a reassessment, which may result in a higher classification and budget
Under Support at Home, each participant is allocated one of 8 funding classifications for ongoing services. These are set after your aged care assessment and provide an annual budget (indexed each July) that you can use with your chosen provider
WHY CHOOSE US
Best of Homecare partners with you and your family to make the most of the new Support at Home system by offering:
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Person-centred, culturally responsive care
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A dedicated care partner to coordinate and review your services
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Flexible support that can grow or change as your needs change
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Experience in both disability and aged care, which is especially helpful if you are transitioning between systems or have complex needs
Contact Us Today
Need help understanding the Support at Home program or planning your in-home aged care?
Our friendly team is here to guide you step-by-step – from My Aged Care registration and assessment through to choosing services and understanding your budget.
CALL US
1300 513 309
Or email admin@bestofhomecare.com.au and we’ll get in touch to discuss how we can support you or your loved one to live independently and comfortably at home.
